We are committed to protecting the personal information you share with us – and why we’ve created this notice. It tells you who we are, the ways we collect your information, what we do with it, and who we share it with.
Who we are
Your information – how we collect it, what we collect, and why
We collect information about you when:
- you give it to us or one of the companies in our group (for example, when you sign up to receive our emails or create an account on our website,
- you post content in our products and services or via our social media accounts, and
- sometimes automatically (for example, technical information that transfers when you view our sites or applications on your phone or computer).
We do not, and will not, sell information about you to anyone. We only use your information as set out in this notice and we will only share your information with third parties for commercial purposes such as marketing or promotions if we have your consent to do so; or where we’ve engaged a company outside Lost Jakarta Publishers to provide a service for us (which might involve them handling your information, but this is only when we have proper safeguards in place); or where we’re obliged by law to share information with authorities.
When you give us information
You sometimes give us information like your name, email address, phone number, and/or postal address. We use this information to:
- receive and reply to feedback and queries from you
- receive and process orders from our online shop and provide technical support if you’re having trouble receiving your order
– personalize or improve the way our products and content are presented to you
where you specifically ask us to
Feedback and errors: Where you contact us to ask for help to resolve an issue on our websites we may ask for your name, your email address and any information you choose to give us as part of servicing your request, including a textural description of your issue, and screenshots of the issue you may be seeing. All of this information is only used to assist us solve any bugs that you’re experiencing.
When we receive your information automatically
When you view our sites and applications on your devices, we might collect technical information like: the type of device you are using (e.g. phone, computer, other); the version of the operating system running on the device; the version and build of the application being used; anonymous usage statistics and crash reporting data; and unique identifier details for your device such as the IP address (a unique number that identifies your computer whilst accessing the internet), IMEI number (a unique number that identifies your mobile phone), or advertising identifier (unique ID that enables us to show you ads that are targeted to you). However, unique identifiers are anonymised and we do not use this information to identify you as an individual.
We consider this necessary either to process and administer your contractual use of our sites and applications, or for our legitimate interests in operating and improving them (including personalising your user experience). This data will only be shared with third parties who assist us to provide these services to you. This data may be cached on your device for short periods of time in order to improve user experience and make our applications and websites more responsive.
Businesses and people that we work with
We may also collect the above sorts of information in relation to businesses we work with and the people who work in them. Again, this falls within our core function as a media and publishing organisation providing journalistic content.
This is so we can:
- prepare listings and reviews in our publications. Our writers may collect personal information in the course of gathering material for inclusion in our products
- send information about Lost Jakarta Publishers and our products to our media and other industry contacts
- deliver products to our clients like advertisers, distributors and retailers
Who do we give personal information to?
Wherever we give your information to a person or business who is not Lost Jakarta Publishers, we only do so for one of the purposes set out in this notice. And we always ensure that we have appropriate safeguards in place (such as agreements setting out our obligations when using your information) before sharing your information in order to ensure that your information is protected.
Where relevant, we might provide your information to businesses and individuals that we engage to assist us to provide our products and services to you (for example, our printers, software developers, and international language partners and editors). If you make a purchase from our online shop or one of our sales teams using your credit card, we may provide your information to credit card payment processing companies. When we give your information to these businesses and individuals, this may involve transferring your data from one country to another. However, their use of your data will always be limited to acting on our instructions and regulated under a contract that adequately protects your data. If legal or health and safety issues arise we may also have to make disclosures to relevant organisations (like the police or relevant government departments and regulators) to deal with these matters.
Your use of other people’s information on our services
One of the best things about the Lost Jakarta Publishers community is that everyone is keen to share their views and experiences with others. We welcome your contributions, but please respect the privacy of others and don’t share their information.
If you want to post information about yourself to our sites or applications we’ll assume that you understand how our services work and are happy for your information to be shared. If you later decide you’d like your information removed from a site or an application, please let us know. Where reasonable and possible, and subject to considerations of public interest and freedom of expression, we will remove that information at the next practical opportunity. Where it has been included in one of our printed publications that may be the next reprint or next edition.
You have rights in relation to our use of your personal information. If you want to contact us about any of your rights, please be specific in your request and send it by email to firstname.lastname@example.org. We will do our best to respond to any request within one month of receiving it, but if your request is complex it may take longer. We aren’t always obliged to say yes to every request: if our answer to your request is no, we’ll explain to you why that is. If you don’t like our answer, you can get in touch with your local supervisory authority.
Right to request access
You can ask us what information we hold about you and check that we are complying with the laws that apply to the way we use your information. We won’t charge you a fee for this, unless you ask for excessive information or you repeatedly contact us or you don’t have a proper reason to contact us. If you make repeat requests or we don’t believe you have a proper reason for asking us, we might refuse your request. We might ask you for more information about yourself so that we can make sure you are who you say you are before providing you with any information.
Right to request correction
If you think that we have incorrect or incomplete information about you, you can request that we correct or update it. If we think the information is actually correct, we will tell you why. While we are assessing whether or not the information is incorrect or incomplete we will restrict the information. If we have provided incorrect or incomplete information about you to someone else, we will request that they also update your information following your request.
Right to request deletion (“right to be forgotten”) – in the following situations you have the right to ask us to delete your information:
– if we no longer need your information for the purpose that we collected it
– if we asked you for consent to use your information, but you want to withdraw that consent
– if you object to our use of your personal information and there is no legitimate business interest for us to keep using it
– where we’re using your information against the law
– where there is a legal obligation that means your information has to be erased
We aren’t always obliged to delete your information when you request it, but if we don’t think we need to delete your information we will tell you why. If we are obliged to delete your information and we have provided that information to someone else, we will, where possible, ask them to delete the information.
Right to object to or restrict processing
You have the right to object to us processing your information where we are processing your personal data for reasons of our legitimate interests and that processing is now causing you harm or you believe it is unlawful. When we receive any objection to processing on these grounds, we will generally restrict access to the information you’ve contacted us about while we assess whether our legitimate interests are lawful and override your objection. If we can demonstrate that our lawful reasons override your objection or that we need to keep your information for legal claims, we are allowed to continue to process your personal information. Otherwise we will either restrict processing of your information or stop processing it altogether.
Right to transfer of your information
Where you have provided information to us with your consent, you have the right to request that we provide your information to you, or to someone else, in a commonly used electronic form. We will not charge you for the transfer of your information unless your request is excessive. Also, we have to protect other people’s personal information which means that we may have to remove some information before transferring your information.
Right to withdraw consent
If we have asked you for your consent to process particular items of your personal information, you are entitled to withdraw that consent at any time. If you wish to do so please send an email to email@example.com explaining which information you are referring to. We will stop processing this particular personal information as soon as possible after receiving your withdrawal. You will not be penalised in any way for withdrawing consent to any processing of your personal information. Alternatively, if you’d like to unsubscribe from one of our emails, you can simply go to the “UNSUBSCRIBE” link in the footer of any email to remove yourself from our list.
As stated above, none of these rights are absolute and we may have lawful reasons to continue processing, whether or not linked to our core public interest activity as a publisher of journalism and travel writing.
Retention of your data